#MakeCODGreatAgain - 12/13/16 Chat Transcript

Chat Started: Tuesday, December 13, 2016, 11:02:44 (-0800)

Chat Origin: Call Of Duty EN Auth

Agent (censored)

( 5s ) Support Agent: Activision Support reporting for duty!
How may I help you today?
( 26s ) Joshe 343: I have a question regarding the update that launched to MWR this morning.
( 1m 23s ) Support Agent: Hello there, sure. I'd be glad to answer your questions with the available information.
( 1m 33s ) Support Agent: Before we proceed, can you tell me the console that you are using? Also, I would like ask for your gamer tag?
( 1m 48s ) Joshe 343: Xbox One
( 1m 59s ) Joshe 343: Gamertag is "Joshe 343"
( 2m 8s ) Support Agent: Thanks for the information.
( 2m 16s ) Joshe 343: I would like to know what sort of items players can obtain from purchasing supply drops.
( 3m 26s ) Support Agent: Let me check our resources. Can I ask for 3 minutes?
( 3m 32s ) Joshe 343: Sure.
( 3m 41s ) Support Agent: Cool, I'll be right back.
( 4m 56s ) Support Agent: Thanks for patiently waiting.
( 6m 8s ) Support Agent: I have found out that the MWR's Supply Drop system has added Player Customization Items such as skins, characters, emblems, calling cards, etc. and new melee weapons.
( 6m 58s ) Joshe 343: Okay, last question.
( 7m 1s ) Support Agent: Sure.
( 7m 26s ) Joshe 343: What was Activision thinking when they thought it would be okay to put microtransactions (supply drops) in a remastered game?
( 8m 30s ) Support Agent: I know where you are coming from, but we really don't have any information on that one, man. But, I can definitely send you a feedback form where you can let them know how you feel about this. Would it be okay if I send it to you?
( 10m 6s ) Joshe 343: Do you think it would be worth my time? As an Activision Support Agent, can you honestly say that what someone puts in a feedback form regarding Activision's shady market practice will actually do anything besides waste my time?
( 10m 45s ) Joshe 343: Because if it's not a waste of time, I can have thousands of people spamming the feedback system calling for supply drops to be dismantled.
( 10m 49s ) Joshe 343: Otherwise, there is no point.
( 11m 44s ) Support Agent: It would be worth the time, since as a player of the game you have the right to be heard by the higher teams of Activision.
( 13m 51s ) Support Agent: We understand that somehow you don't want the new changes in MWR and we are not forcing anything to you, man. I know how you feel because if I was asked, I'd be on your side.
( 14m 32s ) Support Agent: Anyway, if you have some time to fill this out. Please share your ideas and the feedback that you have for the game.
( 14m 45s ) Support Agent: https://support.activision.com/articles/en_US/FAQ/Call-of-Duty-Modern-Warfare-Remastered-Feedback-and-Bug-Reporting/
( 16m 12s ) Joshe 343: I understand that you guys aren't 'forcing' the new system on players but given how intrusive it is to the experience and whatnot it ultimately hinders what I paid $80 for. Had I known this would be in the game at some point I would have never spent the money on the game.
( 16m 34s ) Joshe 343: I won't hastle you for it though. I see that you're not just a shill and I appreciate the honesty.
( 17m 28s ) Joshe 343: It's nice to see that not everyone at Activision is as greedy as the people up top. Thankfully, there are still people that care about the game working there like yourself.
( 19m 12s ) Support Agent: Thank you for the compliment. There are games that we all love and there are games that we don't want to change. I get you and I feel the same, but this is something that is out of our control here on our end. I appreciate that you took your time, extend some effort to reach out to us regarding this matter. I will be documenting this for you so that the higher supports will know how you feel as well.
( 20m 50s ) Support Agent: I will be taking what you said as a feedback on our end as well. In the meantime, would there be anything else aside from this that I can help you with?
( 21m 50s ) Joshe 343: I appreciate that. I'll be taking a screenshot of our chat here and posting it on a few different gaming outlets. Would you prefer me to blur your name or leave it as is?
( 22m 41s ) Support Agent: You can actually have a copy of our transcript by going to your case number (censored).
( 23m 25s ) Support Agent: About blurring my name or not is still your decision, Joshua. I will respect every decision that you are going to take.
( 23m 31s ) Support Agent: Anything else aside from this?
( 24m 23s ) Joshe 343: That's pretty much it. Can you send me a link or direct me to where I can input the case number?
( 24m 50s ) Support Agent: Sure.
( 25m 42s ) Support Agent: - Go to https://support.activision.com/
- Log in your account.
- Proceed to My Support.
- Click on My Cases.
- Select the case number (censored).

That is where you can look for a copy of our transcript.
( 26m 8s ) Joshe 343: Thanks.
( 26m 26s ) Joshe 343: Like I said, I appreciate the honesty. Let's hope that we can do something about this whole thing.
( 27m 22s ) Support Agent: Thank you for letting us know about this and by the way, I have already taken note of every statement that you have said to me.
( 27m 50s ) Support Agent: If that would be all, thanks again for contacting Activision. In case you need further assistance you can always contact us back or check our Facebook account, just look for ActivisionAssist and Twitter at ATVIAssist. Have a great one, Joshua. You may now end this chat.
( 28m 45s ) Joshe 343: Take care.